Introduction
At Hermes, we are committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, including our website, mobile apps, customer support services, and delivery or retail operations. By using our services or visiting our website, you agree to the collection and use of your personal information as described in this policy.
1. Information We Collect
We collect various types of personal data to provide you with our services and improve your experience:
- Personal Identification Information: This may include your name, email address, phone number, mailing address, and other contact details when you make a purchase, sign up for services, or contact customer support.
- Payment Information: We may collect payment details (such as credit card or bank account information) when you make purchases or transactions on our website or with our services.
- Shipping and Delivery Information: When you request delivery or shipment services, we may collect your address and other relevant information to complete your order.
- Order and Transaction Data: We collect data related to the products you purchase, the services you request, and your transaction history.
- Usage Data: We gather data on how you interact with our website, mobile applications, and other digital services. This includes IP addresses, device information, browser type, and usage patterns.
- Customer Support Communication: We may collect information from your communications with our customer service teams, including phone calls, emails, and chat messages.
2. How We Use Your Information
The information we collect is used to provide and improve our services, as well as for the following purposes:
- To Process Orders: We use your information to complete transactions, process payments, fulfill orders, and handle deliveries.
- To Improve Services: We analyze customer data to improve the quality and efficiency of our services and website. This helps us optimize delivery times, customer support, and the user experience.
- To Communicate with You: We use your contact details to send order updates, shipping notifications, promotional offers, and customer support responses.
- For Marketing and Promotions: With your consent, we may send you marketing communications related to our products, services, and special promotions. You can opt-out of these communications at any time.
- For Legal Compliance and Security: We may use your data to comply with legal obligations, resolve disputes, and enforce agreements, or to prevent fraud and ensure the security of our systems.
3. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:
- Service Providers: We may share your information with trusted third-party providers who help us deliver services such as payment processing, shipping, customer support, marketing, or IT support.
- Legal Compliance: We may disclose your personal information if required by law or in response to legal requests such as subpoenas, court orders, or regulatory requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
- With Your Consent: If you have consented, we may share your information with third parties for marketing purposes, or as part of partnerships or joint ventures.
4. Data Security
We take data protection seriously and implement a variety of security measures to safeguard your personal information. These measures include encryption, secure servers, firewalls, and access control to ensure that your data is protected from unauthorized access, alteration, or disclosure.
While we strive to maintain the security of your information, no data transmission over the internet or storage system is completely secure. We cannot guarantee the absolute security of your data.
5. Your Rights and Choices
You have the following rights regarding your personal data:
- Access and Correction: You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails, newsletters, or offers at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
- Data Deletion: You can request the deletion of your personal data, subject to certain exceptions related to legal obligations or business requirements.
- Cookie Preferences: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services.
- Types of Cookies:
- Essential Cookies: These cookies are necessary for the functioning of our website and services (e.g., remembering your preferences or login details).
- Performance Cookies: These cookies help us understand how users interact with our website, such as which pages are visited most often.
- Targeting Cookies: These cookies track your browsing activities to serve personalized ads or marketing messages relevant to you.
- Managing Cookies: You can manage your cookie preferences through your browser settings. However, disabling certain cookies may impact your ability to use certain features of our website.
7. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 13, we will take steps to delete that data immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data collection practices, legal requirements, or the nature of our services. When we update this policy, we will post the revised version on our website, and the “Effective Date” will be updated accordingly. We encourage you to review this policy regularly.